Considered Response by Novel HR · Novel Workplace Solutions Inc.
Refund Policy
Effective date: October 1, 2026
30-day money-back guarantee
If you are not satisfied with Considered Response for any reason, you may request a full refund within 30 days of your initial purchase by contacting us at support@novelHR.ca. This guarantee applies to your first payment only and does not apply to subsequent renewal charges.
General refund terms
Except for the 30-day money-back guarantee on initial purchases, and except where required by applicable law or expressly stated in a specific offer, fees already paid are non-refundable and we do not provide prorated refunds for unused portions of a subscription period.
If Novel HR terminates a prepaid subscription for reasons unrelated to your breach of these Terms, we may provide a prorated refund for the unused prepaid portion where appropriate.
How to request a refund
Contact us at support@novelHR.ca within 30 days of your initial purchase. Include the email address associated with your account. We will process eligible refunds promptly.
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders and handles refund processing.
Questions? Email us at support@novelHR.ca — Novel Workplace Solutions Inc., 580 – 235 Carlaw Ave, Toronto, ON M4M 2S1